Meet Our Team

Susan West, RHIT possesses more than 35 years of experience with hospital and physician billing.  In 1999, Ms. West chose to work exclusively in anesthesia and pain management coding and reimbursement when she came to work for ACE.  She has extensive knowledge of Medicare and Medicaid coding/billing requirements and policies.  Ms. West has assisted many practices in understanding coding concepts and applying the numerous rules and regulations to coding compliance. She has opened communications between providers and billing staff to better enhance documentation, correct coding, reimbursement and collections. Susan received her designation as a Registered Health Information Technician (RHIT) through the American Health and Information Management Association in September of 1978.  Ms. West continues her education each year through various coding training sessions and conferences. Ms. West received her designation as an AHIMA approved ICD-10-CM trainer and has developed the ACE anesthesia ICD-10-CM on-line training education for coding staff and providers. Responsibilities with ACE include auditing documentation, providing reports and recommendations to ensure proper payments according to policies and procedures, as well as on-site compliance education.  As a Compliance Auditor, she assists in the development of coding staff, auditing and coaching for the ACE Coding Team. She also spearheads the Monthly Auditing Program.CLOSE